Last Updated: 06.10.2021
Ref No: DE/P/OPS/19
Rev No: 001
GENERAL
This is a contract between DEVIC EARTH PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 bearing U93090KA2018PTC110968 and having its registered office at Sai Lakshmi Industries, 1st Floor, Sy.No.167, Kannamangala, Whitefield Hoskote Road, Bangalore, Karnataka-560067 (“Devic Earth” or “We”, or “Us”, or “Our”, “our”) and you (“You”, “you” or “Your”, “your”), a User. “User/ Users” shall mean any individual who visits, accesses and registers on the Website or places an order for purchase of our products on the Website.
DEVIC EARTH is the owner and operator of the website https://www.devic-earth.com (“Website”).
IF YOU ARE UNDER THE AGE OF 18 YEARS, YOU ARE NOT ELIGIBLE TO REGISTER ON THE WEBSITE. IF YOU WISH TO USE THE WEBSITE, SUCH USE SHALL BE MADE AVAILABLE TO YOU BY YOUR LEGAL GUARDIAN OR PARENTS. THE PARENT OR LEGAL GUARDIAN AGREES TO BE BOUND BY THIS PRIVACY POLICY IN RESPECT OF YOUR USE OF THE WEBSITE.
1.2 You agree that Your use of the Website implies Your consent to the collection, retention, processing and use of Your Information (as defined below) in accordance with the terms of this Privacy Policy (“Privacy Policy“).
1.3 We hereby confirm that DEVIC EARTH does not sell or rent your information to any third party. You hereby acknowledge that when You use the Website, We may collect Your device number and other information. We cannot ensure the security of Your data transmitted via the internet, telephone or any other networks.
1.4 Access to Our Website is conditional upon Your approval of this Privacy Policy. You acknowledge that this Privacy Policy (along with the Terms of Use), forms Our agreement with You in relation to Your use of the Website (“Agreement“).
2. INFORMATION COLLECTED
2.1 Traffic Data Collected
As you navigate and interact with our Website, We may automatically track and collect the following categories of information:
(i) IP addresses;
(ii) Domain servers; and
(iii) Other information with respect to Your device model name, interaction of Your device with the Website and applications (collectively “Traffic Data“)
2.2 Information Collected
In order to provide the Website for Your use, We may require You to provide DEVIC EARTH with certain information that personally identifies You (“Devic Earth Information“). Devic Earth Information includes the following categories of information:
(i) Contact data (such as Your name, email, company name, designation, address, password, designation and any details of Your contacts);
(ii)Demographic data (such as Your time zone, date, Your postal address and location details)
(iii) If You communicate with Us by, for example, e-mail or letter or your queries on the Website and any information provided in such communication may be collected by Us; and
(iv)Financial Information (such as bank account or credit card or debit card or any other payment information). The credit or debit card information goes directly to our third party secure payment gateway and is not retained in Our servers at all.
(v)The Devic Earth Information and the Traffic Data collected shall together be referred to as “Your Information”.
2.3. We use industry standard technical and organizational measures to secure the information we collect from You. The Website stores Your Information in servers which have reasonable security practices and procedures as per applicable law.
2.4 You understand that once You leave Our servers, any information You provide to third party websites or application shall be governed by the privacy policy of the operator of the site used by You. You agree and understand that privacy policies of third party websites or application are not under Our control.
DISCLOSURE OF INFORMATION
3.1 We reserve the right to disclose Your Information if required to do so by applicable law or government authority or if we believe that it is necessary to do so to protect and defend the rights, property, the Website, or Our Users.
3.2 We will not be held liable in the event Our servers get hacked by unauthorised/unidentified sources leading to the loss of confidential data and Your Information. However, these circumstances shall be duly notified and appropriate measures shall be taken to resolve the issue.
3.3 Third Party Service Provider: We may disclose and share Your Information to third party application and or services to communicate with you regarding your account activity, purchases and updates about Our products and services. We ensure that Your Information disclosed to such third party service provider is secure as We enter into a non-disclosure agreement with such third parties.
PURPOSE OF COLLECTION AND USAGE OF INFORMATION
We collect your information for the following purposes:
4.1 Support Regular Usage
4.1.1 Identity verification: Your Information is particularly pertinent for identity verification and to authenticate the submissions made on the Website.
4.1.2 Processing your subscription: We use Your Information to (i) complete and fulfil your purchase or subscription of Our products and services; and (ii) provide You update on Your purchase and subscription that you have requested from Us.
4.1.3 Internal Record Keeping: We use Your Information (except your financial details) to ascertain Your interests and to suit Your needs. It helps in building a statistical database to analyze the characteristics, behaviour and demographics of our Users. This information is used solely to promote our business activities.
4.1.4 Communication: When you provide Us Your Information, we may use this information to communicate with You. We may send you information regarding Your account activity and purchases, as well as updates about Our products, promotional offers and services. To opt-out or stop receiving promotional email, please send us an email at [email protected]. The offers made in any promotional messages sent via email or SMS or any other electronic form shall be subject to change at the sole discretion of DEVIC EARTH and DEVIC EARTH owes no responsibility to provide You any information regarding such change.
4.1.5 Ease of use of our Website: To ensure continued service to a User and not to interrupt the Use of the Website by any User.
4.2 Improving your experience
4.2.1 Increase output: We use Your Information for analytical purposes to analyze the usage trends, preferences of our users, to improve the way these services work and look with respect to you, including updating, enhancing the operations and functionality of these features. Advertisements that you get on Your account will be based on in house algorithm processing of Your data.
4.2.2 Business or Research Algorithm: Your Information is used for business or research algorithm, including improving and customizing the Website for ease of use of the Website for purchase of the products. We may archive this information to use it for future communications for providing updates and/or surveys. We shall not publish Your Information.
4.2.3 Improve functionality: Your Information, is used to provide a personalized high-quality experience for our Users by increasing site functionality.
4.2.4 Aggregating Information/Anonymized data: We may share aggregated information/ anonymized data (information about our Users that we combine together so that it no longer identifies or references an individual User) and analyze it in a manner to further accentuate our products and services that we offer to our customers. This information includes average number of visitors on the Website, rankings of Users defined by various performance indicators the average clicks of the services offered by Us, the features used, the response rate, etc. and other such statistics regarding groups or individuals. In doing so, we shall not be making disclosures of any of your financial information.
5. CONFIDENTIALITY
5.1 Except as otherwise provided in this Privacy Policy, We will keep Your information private and will not share it with third parties, unless We believe in good faith that disclosure of Your information or is necessary for permitted use or to:
5.1.1 Comply with a court order or applicable law;
5.1.2 Protect Our rights, property or safety or those of another party;
5.1.3 Enforce the Agreement, including Terms of Use; or
5.1.4 Respond to claims that any posting or other User Content that violates the rights of third-parties.
6. SECURITY
6.1 The security of Your Information is important to Us. We follow generally accepted industry standards to protect Your Information submitted to Us.
6.2 Although We make reasonable efforts to store and collect Your Information in a secure operating environment that is not open to the public, You should understand that there is no such thing as complete security, and We do not guarantee that there will be no unintended disclosures of Your Information. If We become aware that Your Information has been disclosed in a manner not in accordance with this Privacy Policy, We will use reasonable efforts to notify You of the nature and extent of such disclosure (to the extent We know that information) as soon as reasonably possible and as permitted by applicable law.
7. UPDATES AND CHANGES TO PRIVACY POLICY
We may amend or update or change this Privacy Policy from time to time entirely at our own discretion to reflect new practices or technologies that impact use of the Website. We recommend that You review this Privacy Policy on a routine basis to view any changes. The date of the last revision or update appears on top of the title. Your use of the Website after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed terms and You also agree to be bound by such changed/amended terms.
8. YOUR RIGHTS
8.1 You have the right to access, confirm, review, correct, Your Information available with Us.
8.2 It is Your responsibility to protect passwords and User name to help prevent anyone from accessing your account in an unauthorised manner.
9. RETENTION OF DATA
9.1 All information provided by You, except upon withdrawal or termination, shall be retained as long as Your account is created and for use in operational purposes only and as long as it is required to be retained under applicable law.
9.2 Upon withdrawal or termination of Your account with Us, We will delete information based on a request received from you within a reasonable period and latest within 90 days of receiving a deletion request.
9.3 You agree that You will no longer have access to your account upon your request for withdrawal or deletion of your account with the Website. In the event we do not receive a request from You for deletion of Your Information, Your Information will be available with Us and may be used by Us on an anonymized basis.
10. COOKIES AND OTHER TRACKING TECHNOLOGIES
Our Website may irrespective of whether or not you are a registered member, utilize “cookies” and other tracking technologies. Cookies are a small text file constituting of alphanumeric numbers used to collect the information about the Website activity. These cookies help us analyse web traffic and help you by customizing the Website to your preferences. Cookies enable a better experience for the User and some features and services may not function properly if your cookies are disabled.
11. CONTACTUS
If You have any questions concerning the Privacy Policy, please contact us at by e-mail at [email protected].
In accordance with the Information Technology Act, 2000 and the Rules made thereunder, if you have any discrepancies or grievances, relating to our privacy or data related practices, please contact us at the following address:
The Grievance Officer
Name: Sai Chaitanya
Email: [email protected]
DEVIC EARTH will redress your grievances within 1(one) month from the date of receipt of any grievances.
12. GOVERNINGLAW AND JURISDICTION
This Privacy Policy is governed by the laws of India. Any claim related to any dispute arising as a result of the Website or under this Privacy Policy will be made before a court of competent jurisdiction located in Bengaluru.
13. ENTIRE AGREEMNT
This Privacy Policy and the Terms of Use of the Website constitute the entire agreement between You and DEVIC EARTH and govern Your use of the Website, superseding any prior agreements between You and DEVIC EARTH.
IF YOU DO NOT AGREE WITH THE TERMS OF THE PRIVACY POLICY AND TERMS OF USE, PLEASE DO NOT ACCESS OR USE THE WEBSITE.
